News Article Article pages that do not meet specifications for other Trust Project Type of Work labels and also do not fit within the general news category.

Westchester Broadway Theatre to Refund More Than $1M to Customers

We are part of The Trust Project
The operators of Westchester Broadway Theatre will be required to refund customers who had tickets to canceled shows totaling more than $1.1 million. The Elmsford dinner theater permanently closed in October 2020 seven months after the COVID-19 shutdown.

The Westchester Broadway Theatre (WBT) has agreed to refund more than $1 million in tickets and gift certificates purchased prior to the start of the COVID-19 pandemic.

New York Attorney General Letitia James said her office opened an investigation into WBT in October 2020, after receiving complaints from ticketholders that the former Elmsford-based dinner theater had refused to issue refunds for canceled shows when it permanently shut down.

The theater had announced that month it was shuttering after 45 years because it could no longer afford to wait to resume operations.

As of March 2020, WBT had sold more than 30,000 tickets to upcoming performances that were canceled following the shutdown.

“After the Westchester Broadway Theatre took its final bow, thousands of theatergoers were unable to get refunds for tickets they had already purchased,” James said in a statement. “For months, theatergoers were stuck in the wings, but my office helped put more than $1 million back into New Yorkers’ pockets. While the curtains are finally closed on this saga, we will continue to go after companies that refuse to reimburse consumers.”

According to James, after closing its doors, WBT created a ticket exchange policy with the White Plains Performing Arts Center (WPPAC), whereby WPPAC would honor tickets and gift cards bought for WBT shows. However, no refund option was offered to WBT ticketholders, and the ticket exchange did not honor the value of the dinner portion of WBT tickets. Only 930 WBT ticketholders participated in the ticket exchange.

WBT has agreed to refund $1,127,258.84 to thousands of customers, even the ones who participated in the ticket exchange with WPPAC. Holders of gift certificates who show a receipt may also be eligible for a refund or may use the gift card when the entity Evening Out is expected to begin operations at the Chappaqua Performing Arts Center later this year.

“The pandemic caused widespread economic despair to many businesses statewide, but in the case of the Westchester Broadway Theatre, that is no excuse to withhold ticket refunds from customers for canceled performances,” said state Sen. Peter Harckham (D-Lewisboro). “Attorney General James deserves thanks for making sure these customers finally got their money back.”

“I applaud the attorney general’s persistence on behalf of our residents,” added Assemblyman Tom Abinanti (D-Pleasantville). The attorney general has demonstrated that consumer protection is an important part of what we do as elected officials. The pandemic is no excuse for businesses to take advantage of their customers.”

Anyone who is having a problem receiving a refund on a deposit for an event canceled because of COVID-19 regulations are encouraged to call the attorney general’s hotline at 800-771-7755.


We'd love for you to support our work by joining as a free, partial access subscriber, or by registering as a full access member. Members get full access to all of our content, and receive a variety of bonus perks like free show tickets. Learn more here.